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Updated: January 2026

I1malaysia Privacy Policy – Member Data Protection in Malaysia

I1malaysia takes the protection of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information when you use the i1malaysia digital entertainment platform.

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Your Data Is Protected with 256-bit SSL Encryption

I1malaysia's Privacy Commitment to You

Six core principles that guide how i1malaysia manages members' personal data

256-bit SSL Encryption for All Data
All information you submit to i1malaysia — from account registration to financial transactions via Touch 'n Go, DuitNow, or GrabPay — is protected by 256-bit SSL encryption, the same security standard used by Malaysia's major banking institutions. Your data cannot be intercepted by any third party during transmission.
Your Data is Not Sold to Third Parties
i1malaysia has never and will never sell, rent, or disclose member personal data to third parties for marketing purposes without your explicit consent. Your information is shared only with technical partners directly involved in delivering i1malaysia's services, and only to the extent strictly necessary.
Compliance with the Personal Data Protection Act 2010
i1malaysia's Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform serving Malaysian players, we are bound by Malaysian data protection law and take our compliance obligations seriously in every aspect of our operations.
Your Data, Your Control
You have the right to access, correct, and request the deletion of your personal data held by i1malaysia at any time. You may also opt out of marketing communications or withdraw consent for specific types of data processing. All such requests will be handled by i1malaysia's data protection team within 14 business days.
Secure & Limited Data Storage
i1malaysia member personal data is stored on protected servers in secure locations with strict access controls. Only i1malaysia staff who require access to specific data in order to perform their duties are authorised to do so. Data retention periods are limited to what is necessary for legal and business purposes only.
Data Breach Notification within 72 Hours
In the event of any data security breach affecting i1malaysia members' personal information, we are committed to notifying affected members within 72 hours of the breach being identified. We will provide clear information about the nature of the breach and the steps being taken to address the situation.
Content
Important Note: This Privacy Policy explains how i1malaysia collects and uses your personal data. By registering for or using the i1malaysia platform, you consent to the processing of your personal data as described in this policy. Please read it carefully.
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Introduction — i1malaysia's Privacy Commitment

I1malaysia ("we", "platform") respects the privacy of every individual who uses our digital entertainment platform. This Privacy Policy has been established to transparently and clearly explain how i1malaysia collects, uses, discloses, transfers, and stores your personal data when you access or use the i1malaysia website at https://i1malaysia.best, including all its subdomains and related mobile applications.

As a platform operating for Malaysian players, i1malaysia is bound by and complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all regulations issued under it. We take these compliance obligations seriously and have implemented appropriate policies, procedures, and technical controls to ensure the protection of our members' personal data.

This Privacy Policy applies to all personal data we collect through various means — including account registration, platform use, financial transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, and CIMB Clicks, customer support interactions, and general use of our website.

Effective Date: This Privacy Policy was last updated in January 2026. Any amendments to this Privacy Policy will be communicated to members via in-platform notifications or the email address registered to your i1malaysia account.
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Types of Personal Data We Collect

I1malaysia collects various categories of personal data depending on how you interact with our platform. Below is an overview of the data we collect:

Data Category Specific Information How It Is Collected
Identity Data Full name, MyKad/passport number, date of birth, gender Account registration & KYC
Contact Information Malaysian phone number, email address, postal address Account registration
Financial Data Deposit/withdrawal records (method, amount, date), MYR transaction history Platform transactions
Gaming Data Betting history, games played, time spent playing, wins and losses Automated platform activity
Technical Data IP address, device type, web browser, operating system, access logs Automated platform usage
Support Data Live chat, email, and WhatsApp communication records with the support team Customer support interactions
Marketing Data Communication preferences, responses to promotions and bonuses Marketing interactions

I1malaysia does not collect sensitive data such as medical information, political views, or religious beliefs. We also do not store full credit card numbers or direct banking credentials — all financial transactions are processed through licensed third-party payment providers in Malaysia.

Please Note: It is your responsibility to ensure that all personal information you provide to i1malaysia is accurate, complete, and up to date. Inaccurate data may affect our ability to deliver our services or process your withdrawals.
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Purposes of Personal Data Collection & Use

I1malaysia uses the personal data we collect for legitimate purposes directly related to delivering our services to Malaysian members. We do not process your personal data for any purpose other than those set out below:

  • Account Management: Creating and managing your i1malaysia account, verifying your identity during the KYC process, and ensuring the security of your account.
  • Service Delivery: Provides access to all i1malaysia games and services, including slots, baccarat, Live Casino, Malaysia Super League Sports Betting, badminton, and MPL Malaysia e-sports.
  • Financial Transaction Processing: Processes your deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, DuitNow, GrabPay, FPX Maybank2u, and CIMB Clicks in MYR.
  • Customer Support: Handles enquiries, complaints, and assistance requests you submit to the i1malaysia support team via live chat, email, or WhatsApp.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account use, and platform abuse.
  • Legal Compliance: Fulfils Malaysian legal obligations including reporting requirements, record-keeping, and cooperation with relevant authorities as required by law.
  • Responsible Gaming: Monitoring gameplay patterns to identify members who may benefit from responsible gambling support, and managing self-imposed limit features such as deposit limits, loss limits, and self-exclusion.
  • Product Improvement: Analyses platform usage in aggregate and anonymised form to improve service quality, interface design, and game selection for Malaysian players.
  • Marketing Communications: Sends you information about i1malaysia's latest promotions, bonuses, and offers — subject to the communication preferences you set during registration or subsequently through your account settings.

Should i1malaysia intend to process your personal data for any new purpose not stated in this Privacy Policy, we will notify you in advance and, where required, obtain your consent before such processing takes place.

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Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), all personal data processing must have a valid legal basis. i1malaysia processes your personal data on the following bases depending on the purpose of processing:

  • Consent: For the processing of data for marketing and promotional communication purposes, we rely on the explicit consent you provide during registration or at a later stage. You may withdraw this consent at any time through your account settings or by contacting the i1malaysia support team.
  • Contractual Performance: Data processing required to fulfil the agreement between you and i1malaysia — including providing access to games, processing financial transactions in MYR, and managing your account — is carried out on the basis of contractual necessity.
  • Legal Obligation: Certain data processing is required by Malaysian law, such as maintaining financial records, complying with Anti-Money Laundering (AML) requirements, and cooperating with authorities when required by court order or legislation.
  • Legitimate Interest: For certain purposes such as fraud prevention, platform security, and service improvement, we process data on the basis of legitimate business interests that do not unreasonably override your fundamental rights and freedoms.
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Data Sharing with Third Parties

I1malaysia does not sell or disclose members' personal data to third parties for their own marketing purposes. However, in the course of operating our platform, we share only the necessary personal data with the following categories of recipients:

  • Payment Service Providers: Malaysian e-wallet and banking providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX banking institutions (Maybank2u, CIMB Clicks) — only the information necessary to process transactions is shared.
  • Game Providers: Casino and betting game providers such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and Playtech may receive the minimum technical data required to deliver games to you within the i1malaysia platform.
  • Technology Service Providers: Hosting companies, cybersecurity services, platform analytics providers, and cloud service providers that support i1malaysia's technical operations — all subject to strict data processing agreements.
  • KYC Verification Providers: Third-party identity verification services that assist us in verifying member identities as part of our AML and KYC compliance process.
  • Legal Authorities: Law enforcement agencies, courts, or Malaysian regulatory authorities where we are legally required to disclose information, or where disclosure is necessary to protect i1malaysia's legitimate rights.

All third-party partners who receive i1malaysia members' personal data are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes stated in their agreement with i1malaysia. They are not permitted to use the data for their own marketing purposes or to disclose it to any other party without i1malaysia's consent.

International Data Transfers: Some game providers partnering with i1malaysia may process data outside Malaysia. In such cases, i1malaysia ensures that protections equivalent to or higher than Malaysia's PDPA standards apply to those data transfers through appropriate contractual mechanisms.
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Data Security & Protection Measures

The security of members' personal data is a top priority at i1malaysia. We have implemented multiple layers of technical and organisational security controls to protect your data from unauthorised access, loss, alteration, or unauthorised disclosure:

  • Data Encryption: All data transmitted between your browser and the i1malaysia platform is encrypted using 256-bit SSL/TLS. Data stored in our databases is also encrypted for an additional layer of protection.
  • Access Control: Access to member personal data within i1malaysia's systems is restricted to staff who require it to carry out their specific duties. A role-based access control (RBAC) system is in place to enforce the principle of least privilege.
  • Two-Factor Authentication: i1malaysia's internal systems containing member data are protected by two-factor authentication for all administrative access.
  • Regular Security Audits: i1malaysia conducts regular security audits and penetration testing to identify and address any security vulnerabilities before they can be exploited.
  • Threat Monitoring: A 24/7 security monitoring system is in place to detect and respond to any suspicious activity or attempted intrusions into i1malaysia's systems.
  • Staff Training: All i1malaysia staff who interact with members' personal data receive comprehensive data protection training and are bound by strict confidentiality agreements.

While i1malaysia takes all reasonable steps to protect your data, it is important to understand that no security system can guarantee 100% protection against all cyber threats. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

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Data Retention Period

I1malaysia retains members' personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required or permitted by Malaysian law. The following are general retention guidelines for each data category:

  • Active Account Data: Personal data associated with an active i1malaysia account is retained for the duration the account remains active, plus any additional period required for legal and business purposes.
  • Financial & Transaction Data: Records of all financial transactions in MYR — including deposits via Touch 'n Go, DuitNow, GrabPay, and withdrawals — are retained for a minimum of 7 years as required under Malaysian accounting and AML legislation.
  • KYC Data: Identity verification documents and KYC records are retained for the period prescribed by applicable AML compliance requirements, typically a minimum of 5 years after account closure.
  • Gaming Data: Game history and betting activity are retained for 3 years after account closure for dispute resolution and responsible gaming analysis purposes.
  • Customer Support Data: Communication records with the i1malaysia support team are retained for 2 years for reference and service improvement purposes.
  • Marketing Data: Data used for marketing communications is retained until you withdraw your consent or request deletion, whichever comes first.

Once the relevant retention period has ended, i1malaysia will securely and irreversibly delete or anonymise your personal data, unless continued retention is required by law or court order.

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Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by i1malaysia. i1malaysia is committed to respecting and facilitating the exercise of these rights:

Your Rights Under Malaysia's PDPA

As an i1malaysia member, you have full control over your personal data

Right of Access
You have the right to request a copy of the personal data i1malaysia holds about you, including details of how it is used and with whom it is shared. Such requests will be processed within 14 business days.
Right to Rectification
If you find that personal data held by i1malaysia is inaccurate or incomplete, you have the right to request a correction. You can update much of your personal information directly through your i1malaysia account settings.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal data from i1malaysia's systems. This right is subject to applicable legal data retention obligations — for example, financial transaction records may not be immediately deletable due to AML legal requirements.
Right to Object
You may object to the processing of your personal data for specific purposes such as direct marketing. Once you object to processing for marketing purposes, i1malaysia will cease using your data for that purpose immediately.
Right to Withdraw Consent
Where processing of your personal data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, log in to your account settings or contact i1malaysia support.
How to Submit a Request
To submit any request relating to your data rights, contact i1malaysia's Data Protection Officer by email at support@i1malaysia.best with the subject line "Personal Data Rights Request". We will verify your identity and process your request within 14 business days.
Contact Privacy Officer
Email
support@i1malaysia.best
Live Chat
Available 24/7
Response Time
14 working days
9
Cookies, Tracking Technologies & Analytics

I1malaysia uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse usage patterns for service improvement purposes. The types of cookies we use are as follows:

  • Essential Cookies: These cookies are required for the basic functionality of the i1malaysia platform, including login sessions, security, and language preference management. They cannot be disabled as they are essential to platform operations.
  • Preference Cookies: Used to remember your preferences — such as display settings and game choices — so you don't have to reconfigure them each time you access the i1malaysia platform.
  • Analytics Cookies: Helps us understand how members interact with the platform — which pages are visited most frequently, time spent in each section, and common navigation paths. This data is used in aggregate form and cannot be traced back to any individual.
  • Security Cookies: Used by our fraud prevention system to detect suspicious activity and protect your account from unauthorised access.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the i1malaysia platform. Continued use of the i1malaysia platform after the cookie notice is displayed will be considered your consent to the use of cookies in accordance with this Privacy Policy.

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Links to Third-Party Platforms

The i1malaysia platform may contain links to third-party websites or services in certain contexts, particularly in relation to Malaysian payment methods such as the official Touch 'n Go eWallet, DuitNow, GrabPay websites, and FPX banking institutions. i1malaysia's Privacy Policy does not apply to those third-party websites or services.

Each third-party platform has its own privacy policy governing the collection and use of your personal data when you interact with them. i1malaysia is not responsible for the privacy practices or content of those third-party platforms. We encourage you to read the privacy policy of every platform you use.

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Child Protection

The i1malaysia platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under 18. Account registration requires identity verification to ensure only eligible adults can use the platform.

If i1malaysia discovers that personal data of a person under 18 years of age has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on i1malaysia without their knowledge should contact our support team immediately at support@i1malaysia.best.

Notice for Parents: Please monitor your children's internet usage and ensure they do not access online gambling platforms. i1malaysia takes seriously its responsibility to prevent access by underage individuals and implements appropriate age verification measures.
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Contact the i1malaysia Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way i1malaysia handles your personal data, please contact i1malaysia's Data Protection Officer (DPO) through any of the following channels:

  • Email: support@i1malaysia.best — please use the subject line "Privacy Policy / Personal Data Request" to ensure your enquiry is handled by the appropriate team.
  • Live Chat: Contact the i1malaysia support team via the 24/7 live chat available on our platform and indicate that your enquiry relates to privacy or data protection.
  • Response Time: We are committed to acknowledging receipt of your enquiry within 3 working days and providing a full response within 14 working days. For complex cases, we may require additional time but will keep you informed accordingly.

You also have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital if you believe that i1malaysia has violated your rights under the PDPA 2010. However, we encourage you to contact us first to give us the opportunity to address your concerns internally.

Privacy Policy Amendments: i1malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. Material changes will be communicated to members via in-platform notifications or email. Continued use of the i1malaysia platform after such changes take effect will be considered your acceptance of the latest version of this Privacy Policy.

FAQ — i1malaysia Privacy Policy

Answers to frequently asked questions about privacy and data protection

i1malaysia discloses member information to Malaysian government authorities only when required by law — for example, upon receipt of a valid court order, a criminal investigation request related to unlawful activity, or AML (Anti-Money Laundering) compliance obligations under Malaysian law. We do not voluntarily disclose information without a clear legal basis. Every request received from the authorities will be reviewed by i1malaysia's legal team to confirm its validity and to ensure compliance within the bounds of applicable law.

No. Your i1malaysia account password is stored in an irreversible hashed format — meaning no one, including i1malaysia staff, can view your actual password. This is why, if you forget your password, we are unable to retrieve your old one; instead, we will guide you through a secure password reset process. If anyone claiming to be from i1malaysia asks for your password, it is a fraudulent attempt and you should report it to us immediately.

Your gaming history on i1malaysia — including slots played, Malaysia Super League football or badminton bets placed, and Live Casino sessions — is used for several legitimate purposes: (1) Dispute resolution — if a dispute arises over a game outcome or transaction, your gaming history serves as the official record used to resolve the matter; (2) Responsible gaming — we monitor gaming patterns to identify members who may be showing signs of problem gambling; (3) Personalisation — to suggest games or promotions relevant to your playing preferences; (4) Platform improvement — in aggregate and anonymised form to understand which games are popular among Malaysian members.

The i1malaysia KYC (Know Your Customer) process typically requires: (1) A copy of your valid MyKad or Malaysian passport — to verify your identity and age; (2) A recent bank statement or e-wallet statement (within the last 3 months) — to confirm that the payment method belongs to you; (3) In certain cases, a current proof of address such as a utility bill or a recently dated bank statement. All KYC documents you submit are stored securely using encryption and are accessible only to i1malaysia's trained compliance team. These documents are used solely for identity verification and AML compliance purposes, and are not shared with any third party unless required by law.

Yes, you may request the deletion of your personal data by contacting i1malaysia's Data Protection Officer at support@i1malaysia.best. However, this right to erasure is subject to certain limitations permitted by law. For example, financial transaction records must be retained for a minimum of 7 years under Malaysia's accounting and AML laws, even if you submit a deletion request. Data not subject to such legal retention obligations will be deleted within 30 days of receiving your request. We will clearly inform you which data can be deleted and which must be retained, along with the reasons.

Yes. All financial transactions at i1malaysia — whether via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX Maybank2u, or CIMB Clicks — are processed through secure payment channels with 256-bit SSL encryption. i1malaysia does not store your full bank account details, credit card numbers, or e-wallet passwords — all such sensitive information is handled directly by licensed Malaysian payment providers and never passes through i1malaysia's servers. We retain only transaction records such as the date, amount in MYR, payment method used, and transaction status — information required for dispute resolution and legal compliance.

Your Privacy is Protected — Start Your i1malaysia Experience

Register for free and play with total confidence. Your data is protected by 256-bit SSL, transactions are processed through DuitNow, Touch 'n Go, and GrabPay, and your privacy is safeguarded in accordance with Malaysia's PDPA.

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✓ 256-bit SSL ✓ Malaysia PDPA Compliant ✓ Data Not Sold ✓ TnG & DuitNow Secured ✓ Your Data, Your Control

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy i1malaysia. For any enquiries about your data privacy, please contact us at support@i1malaysia.best or via 24/7 live chat. Further information about your rights under Malaysia's Personal Data Protection Act 2010 is available through FAQ page us.

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